FAQs
🛍️ Shopping Information
How do I place an order?
Simply browse our collections — Pure, Balance, and Aura — and select your favorite crystal bracelet. Choose your size or style, add it to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.
Are all bracelets handmade?
Yes. Each Amity Crystals bracelet is carefully handcrafted using natural gemstones. Every piece is unique and may have slight variations in color or texture — this is what makes your bracelet truly one-of-a-kind.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times may vary depending on your country. You’ll see detailed shipping information at checkout before completing your purchase.
How long does delivery take?
Orders are typically processed within 2–4 business days. Delivery times depend on your location, but most customers receive their orders within 7–15 business days.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a direct link to monitor your shipment’s progress.
💳 Payment Information
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal and other secure payment options available at checkout.
Is my payment information secure?
Absolutely. Amity Crystals uses industry-standard SSL encryption to ensure that all payment and personal data remain safe and confidential.
Can I change or cancel my order after payment?
If you need to make a change or cancel your order, please contact us within 24 hours of placing it. Once your order is processed or shipped, we are unable to modify it.
🔁 Order Returns
What is your return policy?
We want you to love your Amity Crystals bracelet. If you’re not completely satisfied, you may request a return or exchange within 14 days of receiving your order. The item must be unworn and in its original packaging.
How do I start a return?
Please email info@amitycrystals.com with your order number and reason for return. Our customer service team will guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method to ensure safe return.
When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.
What if my item arrives damaged or defective?
We sincerely apologize for any inconvenience. Please contact us immediately with photos of the damaged item, and we’ll send a replacement or issue a full refund.